Cancellation & no-show policy

Last updated 20 July 2026.

What happens when plans change. For customers and for businesses. This policy forms part of our Terms of service.

Cancelling as a customer

You can cancel any upcoming booking from your account, free of charge, up to the time the business's own cancellation window (if any) closes.
Free of charge means you owe nothing further. If you already paid online, cancelling inside that window entitles you to a full refund of what you paid. See Refunds below.
Cancel as early as you can. A booked slot is income the business has reserved for you.
Cancelling a quote request is always free while it is still open: just cancel it from your account before the business replies, or decline the quote after.

Some businesses set a no-show fee for missed appointments. If a business has one, the exact amount is shown on the booking page before you confirm. You will never be surprised by a fee that wasn't disclosed upfront.
The fee is charged by the business directly (MorisBook never takes or holds payments). The business can waive it (for example for regular customers) at its discretion.
Repeatedly booking and not showing up may lead to your MorisBook account being suspended.

Businesses can cancel a booking. Things happen. You'll be notified by email (and push notification if enabled) immediately, and the slot price is no longer owed.
Businesses that repeatedly cancel confirmed bookings harm the marketplace and may be suspended from the platform.

Some businesses take payment at the venue and some take it online when you book. Either way the money goes to the business, not to MorisBook: online payments are processed by Peach Payments into the business's own account, and MorisBook never holds your funds and takes no share of what you pay.
Because the business holds the money, the business issues the refund. We ask businesses to issue an eligible refund within 5 business days of the cancellation. Once issued, a card refund usually takes a further 5 to 10 business days to appear on your statement, depending on your bank. That part is outside both our control and the business's.
You are entitled to a full refund if you cancel inside the business's free cancellation window, or if the business cancels a confirmed booking. Outside that window, what you get back is at the business's discretion and its stated cancellation terms apply.
If a price turns out to differ from the amount you paid online (listed prices are a starting point and the final price can depend on the work), the business settles the difference with you directly, either at the venue or as a partial refund.
Mauritian consumer-protection law applies to the transaction between you and the business.
If you believe a business has treated you unfairly, contact us at hello@morisbook.mu. Repeated complaints affect a business's standing on the platform.

SkyCloud Software [Ltd], trading as MorisBook, Mauritius. Email: hello@morisbook.mu.